We want to fix every problem quickly. Raise a support ticket first — most issues are solved there. If you are not satisfied, contact our Grievance Officer:
[to fill]
Grievance Officer, A Brand / Unit of Valenti Imperium Private Limited
69 Sammilani Park, Rajapur, East, BL-A, 2nd-Floor, Flat-2B, Santoshpur, Kolkata, West Bengal 700075, India
Email: [to fill] · Phone: [to fill]
Hours: Monday–Saturday, 10:00–18:00 IST
Timelines
- We acknowledge every complaint within 48 hours and give you a ticket number, and resolve it within one month (Consumer Protection (E-Commerce) Rules, 2020).
- Complaints about content on the platform are acknowledged within 24 hours and resolved within 15 days; complaints asking to remove clearly unlawful content are acted on within 72 hours (IT Intermediary Rules, 2021).
- Privacy complaints are handled as set out in the Privacy Policy; you may then approach the Data Protection Board of India.
Other options
National Consumer Helpline: 1915 or consumerhelpline.gov.in. Consumer Commissions: edaakhil.nic.in.