Privacy Policy

1. Information We Collect

When you use Valenti Mart — Online Shopping for Fashion, Electronics & More, we collect: your name, email, phone number, and delivery addresses; order and payment details (we do not store full card numbers — payments are processed by our payment gateway partner); your wallet and referral activity; and product reviews you submit.

2. Delivery Video Evidence (Packing & Unboxing Videos)

To protect both customers and sellers in the event of a damage, missing-item, or "wrong product" dispute, we operate a video evidence chain of custody:

• Packing video: vendors may record and upload (to YouTube, as an unlisted video) a video of an order being packed before it ships. This link is stored against your order and is visible to you and our support/admin team if a dispute arises.
• Unboxing video: for products flagged as requiring proof (shown on the product page), you may be asked to submit an unboxing video link within 30 minutes of delivery in order to remain eligible for a return or replacement claim. If this window closes without a submission, we may be unable to accept a damage/missing-item claim for that item.
• Both videos are used solely to determine responsibility (vendor, delivery partner/transport, or customer) in a dispute, and are only reviewed by our admin/support team and the relevant parties to that specific order.

3. Delivery Partner Location Data

While a delivery partner has your order marked "Out for Delivery," their device shares live GPS location so you can track your order's approach in real time. This location data is only visible on your own order's tracking page, is not stored permanently beyond what's needed to display the live map, and stops being shared once the delivery is completed.

Delivery network (relay) records. When a parcel is passed from one of our riders to another, we record who handed it over, who received it, the approximate place and the time, verified with a one-time code. This chain-of-custody record is kept with the order for claims, safety and legal purposes, and is shown to you as a simple handover log without the riders' personal details.

Your delivery location. We use the location you save for delivery (or an approximate area while browsing) to calculate the distance from the seller or warehouse, choose the route (local rider, rider relay or courier) and show an expected delivery time. We do not track your device's location.

4. Delivery OTP

A one-time PIN is generated for each order once it's out for delivery, sent to you via WhatsApp/SMS, and must be shared with your delivery partner to confirm receipt. Do not share this OTP with anyone claiming to be from Valenti Mart — Online Shopping for Fashion, Electronics & More over phone or email — our team will never ask for it outside of the actual delivery moment.

5. AI Support Chat & Customer Support Tickets

Conversations with our AI support assistant and any support tickets you raise (including attached order details) are logged so our team can review conversation quality and follow up on unresolved issues. The AI assistant only ever references your own real order data — it does not have access to other customers' information.

6. Cookies & Browsing Data

We use cookies to remember your recently viewed products (so we can show you a "Recently Viewed" section), to attribute a purchase to an affiliate's referral link where applicable, and to keep you logged in. You can clear cookies at any time via your browser settings.

7. How We Use Your Information

To process and deliver your orders, provide customer support, send order/delivery notifications (WhatsApp/SMS/email), personalize product recommendations, prevent fraud, and improve our services.

8. Sharing With Vendors, Suppliers & Delivery Partners

We share the minimum information necessary for order fulfilment: your name, delivery address, and phone number are shared with the vendor/supplier fulfilling your order and the delivery partner assigned to it. Vendors do not receive your payment details.

Some products are shipped directly by our partner suppliers or courier companies (for example Shiprocket and its couriers). They receive only what is needed to deliver: your name, delivery address, phone number and the items — never your payment details. Shipping labels carry your name, address, phone, the order number and a QR code.

Tracking page. Anyone can check an order's status on our public tracking page with the order number and the last 4 digits of the phone number used for the order. It shows the status, expected time, courier/AWB and handover log — never your name or address. Repeated wrong attempts are blocked.

9. Your Rights

You may request a copy of your data, ask us to correct inaccurate information, or request account deletion by contacting us at support@valentimart.com. Some order and financial records may be retained as required by law even after account deletion.

10. Contact

Questions about this policy? Reach us at support@valentimart.com or 033-4531-1925, or raise a support ticket.