Valenti Mart — Online Shopping for Fashion, Electronics & More

Return, Replacement & Warranty Policy

Last updated: 18 October 2026

The Short Version

  • Most products can be returned within 7 days of delivery.
  • Some products are marked Non-Returnable — this is shown clearly on the product page before you buy.
  • Some products require an unboxing video submitted within 30 minutes of delivery to be eligible for any damage/missing-item claim — also shown on the product page.
  • Some products carry a manufacturer warranty — the warranty period is listed on the product page, and warranty claims are separate from our return window.

1. Standard Return Window

Unless a product page says otherwise, you may request a return within 7 days of the delivery date for reasons including: damaged item, wrong product received, missing item, quality issue, size issue, or item not as described. Go to My Orders the specific order Request Return.

2. Non-Returnable Products

Certain categories (e.g. innerwear, perishables, made-to-order items, or anything the seller marks as final sale) are not eligible for return. This is always disclosed on the product page under "Delivery & Returns" before you complete your purchase — never hidden after the fact.

3. Unboxing Video Requirement (for flagged products)

For higher-value, fragile, or frequently-disputed items, the seller may require an unboxing video as a condition of any damage or missing-item claim. If a product requires this:

  • You'll see this clearly noted on the product page before purchase.
  • After delivery, you have 30 minutes to submit an unboxing video link (upload to YouTube, share the link) from your order's tracking page.
  • If the window closes without a submission, we're unable to accept a damage or missing-item claim for that item — this protects everyone from claims that can't be verified.

4. How We Investigate a Dispute

When you raise a return for damage or a missing item, our team compares the seller's packing video (recorded before your order shipped) against your unboxing video (if required) to determine what happened — whether the issue originated with the seller's packing, in transit/courier handling, with the delivery partner, or otherwise. This determination guides who is responsible for the resulting cost, but does not delay your refund decision once approved.

5. Warranty Claims

Products with a manufacturer warranty (shown on the product page) are covered for defects arising within the stated warranty period, separate from our 7-day return window. Warranty claims may be directed to the manufacturer or handled via our support team depending on the brand — check the product page or raise a support ticket for guidance.

6. Refund Timeline

Approved refunds to your Valenti Mart — Online Shopping for Fashion, Electronics & More wallet are credited instantly. Refunds to your original payment method typically take 5-7 business days depending on your bank/payment provider.

7. Still Need Help?

If your situation isn't covered above, or you'd like to escalate a dispute, please raise a support ticket and our team will review it personally.