Terms and Conditions

1. Acceptance of These Terms

By creating any account on Valenti Mart — Online Shopping for Fashion, Electronics & More — as a customer, vendor, affiliate, influencer, supplier, or delivery partner — you agree to these Terms and Conditions, our Privacy Policy, and our Return & Warranty Policy. If you don't agree, please don't register or use the platform.

2. Accurate Information & Verification

Every account holder must provide true, current, and complete information at registration, and keep it updated. For vendors specifically, this includes GST registration details (where applicable), trade license, PAN, bank account details, business address, phone number, and email — these are required before your store can be approved and before payouts can be processed. For customers, a complete delivery address, PIN code, phone number, and name are required before an order can be placed; incomplete profiles will be prompted to complete them.

3. Prohibited Conduct

Regardless of account type, you must not:

• List or sell counterfeit, stolen, illegal, or misrepresented products (vendors/suppliers).
• Place fraudulent orders, abuse Cash on Delivery, or repeatedly refuse legitimate deliveries (customers).
• Impersonate another person, provide a delivery OTP obtained fraudulently, or accept a delivery on someone else's behalf without authorization.
• Generate fake clicks, fake referrals, or fake reviews (affiliates, influencers, and any account type).
• Harass, threaten, or behave abusively toward another customer, vendor, delivery partner, or our staff.
• Attempt to bypass, hack, or exploit the platform's payment, security, or verification systems.

4. Enforcement and Legal Action

Any party — a customer, vendor, affiliate, influencer, supplier, or delivery partner — who believes another party has engaged in fraud, theft, harassment, or other unlawful conduct connected to their use of Valenti Mart — Online Shopping for Fashion, Electronics & More may report it through Contact Us or the support channel available in their account.

We investigate credible reports and may, at our discretion: suspend or terminate the offending account, withhold or reverse a payout, remove a listing or review, and/or share relevant account and order information with law enforcement or in legal proceedings where required by law or a valid legal request. Filing or being subject to a report on the platform does not itself constitute a legal finding — actual legal action, if any, is pursued by the affected party or the relevant authority through the appropriate legal process, not by Valenti Mart — Online Shopping for Fashion, Electronics & More acting as a court.

5. Delivery OTP & Proof of Delivery

Deliveries are confirmed using a one-time code (OTP) sent to the customer's phone. You must not share this code with anyone other than the delivery partner at the time of actual delivery. A delivery partner may request a new OTP be sent if they have reason to believe the person present is not the customer. Delivery is considered complete once the correct OTP is entered and delivery proof (a photo) is captured.

6. Vendor, Affiliate, Influencer & Supplier Terms

Vendors are independent sellers responsible for the accuracy, legality, quality, and fulfilment of their own listings; Valenti Mart — Online Shopping for Fashion, Electronics & More is a marketplace facilitator, not the seller of record for vendor-listed products. Commission rates, payout schedules, and category-specific rules are as shown in your dashboard and may be updated with notice. Affiliates and influencers earn commission only on genuine, policy-compliant referrals as tracked by our systems; commissions tied to detected fraud or abuse will not be paid and may be reversed if already paid.

7. Delivery Times, Routes & Chain of Custody

The delivery time shown on a product and on your order is an estimate calculated from the distance between the seller or warehouse and your saved delivery location, rider availability, packing time, working hours and courier transit times. It is not a guaranteed time. Weather, traffic, strikes, government restrictions, incorrect addresses or an unreachable customer can delay delivery. If an order passes its expected time we will keep you informed; where our Return & Refund Policy or a published delivery guarantee applies, its remedies apply.

Orders may be delivered by a single Valenti Mart — Online Shopping for Fashion, Electronics & More rider, by several riders who hand the parcel to each other (a "relay"), or by a courier partner. Every handover between riders is confirmed with a one-time code and recorded. The rider (or courier) holding the parcel is responsible for it until the next verified handover or delivery. Delivery is complete when the parcel is handed to you or your authorised representative against the delivery OTP (or courier proof of delivery); risk in the goods passes to you at that moment.

8. Loss or Damage in Transit

If a parcel is lost, or arrives damaged, tampered with or with items missing, report it within 48 hours of delivery from your order page with photos and — for products marked "unboxing video required" — an unboxing video recorded from an unopened parcel. After a fair investigation (packing proof, handover records, courier reports) we will replace the item or refund the amount you paid for it. Our liability for loss or damage in transit is limited to the price you paid for the affected item(s), including delivery charges paid for them.

Between partners: a seller or supplier is responsible for loss or damage caused by inadequate or non-compliant packaging, wrong or defective items, or missing packing proof; a delivery partner is responsible for loss or damage caused by negligence, misuse or unauthorised handovers while the parcel was in their custody; courier partners are responsible under their own carriage terms. Amounts found due after investigation may be adjusted against payouts, as set out in the respective partner agreement.

9. Packaging & Branding (Sellers and Suppliers)

Sellers and suppliers must pack every order according to the packaging rules published in their panel (Packaging & labels): ship-ready protection, correct weight, the Valenti Mart — Online Shopping for Fashion, Electronics & More label and packing slip, and no other company's branding, price tags, promotional material or invoices inside the parcel (except the seller's own tax invoice where the seller is the seller of record). Partner suppliers fulfilling orders on behalf of Valenti Mart — Online Shopping for Fashion, Electronics & More ship them as Valenti Mart — Online Shopping for Fashion, Electronics & More parcels ("white-label") and must not contact customers for any other purpose. Prohibited, hazardous or restricted goods must not be shipped. Valenti Mart — Online Shopping for Fashion, Electronics & More-branded packaging bought through the panel may be used only for Valenti Mart — Online Shopping for Fashion, Electronics & More orders.

10. Reviews

Anyone may read product reviews. Only customers who bought the product and received it can write a review, so every review comes from a real purchase. Reviews must be honest and about the product; we may moderate and remove reviews that are abusive, off-topic, contain personal data or advertising, or are otherwise unlawful. Sellers may not offer payment, discounts or gifts in exchange for reviews, or post reviews of their own products. Loyalty points for useful reviews are given regardless of the rating.

11. Products Fulfilled by Partners

Some products are sourced from and shipped by our partner suppliers. For these orders Valenti Mart — Online Shopping for Fashion, Electronics & More is responsible to you for the order, delivery, returns and refunds under our policies; delivery estimates include the partner's dispatch time, and Cash on Delivery may not be available.

12. Limitation of Liability

Valenti Mart — Online Shopping for Fashion, Electronics & More is provided on an "as available" basis. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from your use of the platform, delays or failures by independent vendors, suppliers, or delivery partners (except the replacement or refund set out in sections 7 and 8), or events outside our reasonable control. Nothing in these Terms limits any right you have as a consumer under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020 that cannot lawfully be excluded.

13. Changes to These Terms

We may update these Terms from time to time. Continued use of your account after an update constitutes acceptance of the revised Terms. Material changes will be highlighted where practical.

14. Contact

Questions about these Terms can be sent via Contact Us.