How Returns and Refunds Work on ValentiMart — A Simple Guide

Online shopping is only stress-free if returns are easy. Here is how returns and refunds work on ValentiMart, from the request to the money back in your account.

Step 1 — Check the return window

Every product page shows its return window (7 days on most items) and whether it can be returned at all. The window starts on the delivery date.

Step 2 — Request the return

1. Open My Orders and choose the delivered order.
2. Tap Return (or open request a return).
3. Select the item and the reason.
4. For damaged, defective or wrong items, add clear photos of the product and the label.
5. Pick a pickup slot and confirm.

Step 3 — Pack it properly

• Put the item back in its original packaging with tags, accessories and free gifts.
• Keep the invoice inside.
• Seal the parcel, but let the rider check the item if asked.

Step 4 — Pickup and check

The rider collects the parcel. When it reaches the seller or warehouse it is checked against your reason, which is why photos and original packaging matter.

Step 5 — Get your refund

Keep it and get money back instead

For small issues, such as a slight size difference, you may be offered a partial refund to keep the item. No pickup, no waiting, and many people gift a wrong-size item to family. It's your choice; a full return is always available within the policy.

What can't be returned?

• Opened personal care and innerwear (hygiene)
• Products custom-made for you, such as Design Your Own prints, unless they arrive damaged or wrong
• Digital products and e-books once downloaded
• Items marked "non-returnable" on the product page

How to avoid return problems

• Read size charts and product details before ordering — see our return policy guide.
• Check the seller's rating and return policy.
• Report damage or a wrong item within 48 hours of delivery.

Full details are in the returns and refund policy.