How to Track Your ValentiMart Order (Website, App and QR Code)

Waiting for a parcel is easier when you know exactly where it is. Here is how to track your ValentiMart order, what each status means, and what to do if something looks stuck.

Method 1 — My Orders

1. Log in and tap Account → My Orders.
2. Open the order you want.
3. You'll see a timeline: placed, confirmed, packed, shipped, out for delivery, delivered.

This view also shows the seller, the expected delivery date and buttons to cancel, return or get help.

Method 2 — The Track order page

Don't want to log in, or ordering for someone else? Open Track order, type the order number from your confirmation message and the last 4 digits of the phone number used for the order. We ask for those digits so strangers can't see your delivery details.

Method 3 — Scan the parcel QR code

Parcels shipped by ValentiMart riders carry a QR code. Scan it with your phone camera to open the tracking page directly. When a parcel passes from one rider to the next, the hand-over is verified with a code, so the trail stays accurate.

What each status means

My order has several parcels — why?

ValentiMart is a marketplace. If you bought from two sellers in different cities, each ships separately and each parcel has its own tracking line inside the same order.

The status hasn't changed — what now?

• Before the expected date: couriers often update in batches; wait a day.
• After the expected date: open the order and tap Help to raise a ticket. Our guide on delayed orders explains your options.
• Shows delivered but you didn't receive it: check with family, neighbours and building security, then raise a ticket within 48 hours.

Get notified automatically

Turn on notifications so you get updates when the order ships and when it is out for delivery. Nobody has to keep refreshing a page.