Valenti Mart — Online Shopping for Fashion, Electronics & More (https://valentimart.com) is operated by A Brand / Unit of Valenti Imperium Private Limited, 69 Sammilani Park, Rajapur, East, BL-A, 2nd-Floor, Flat-2B, Santoshpur, Kolkata, West Bengal 700075, India (CIN U47912WB2026PTC289502, GSTIN [to fill]). Valenti Mart — Online Shopping for Fashion, Electronics & More is an online marketplace: independent sellers list and sell their products; Valenti Mart — Online Shopping for Fashion, Electronics & More provides the platform, payments, delivery and support. Contact: support@valentimart.com · 033-4531-1925.
1. Using Valenti Mart — Online Shopping for Fashion, Electronics & More
- You must be 18 or older, or use Valenti Mart — Online Shopping for Fashion, Electronics & More under the supervision of a parent or guardian.
- Keep your account details correct and your password secret; you are responsible for activity on your account.
- Do not misuse the platform: no fraud, fake reviews, abusive messages, scraping, or attempts to break security.
2. Who sells to you
Each product is sold by the seller named on the product page, not by Valenti Mart — Online Shopping for Fashion, Electronics & More (unless the seller is Valenti Mart — Online Shopping for Fashion, Electronics & More itself). The seller is responsible for the product, its description, legal declarations (MRP, net quantity, country of origin, manufacturer/importer details, expiry where relevant) and its warranty. Valenti Mart — Online Shopping for Fashion, Electronics & More shows the seller's name, address and customer-care details on the product page and gives the seller's full contact details on request for any dispute, as required by the Consumer Protection (E-Commerce) Rules, 2020.
3. Prices — what you see is what you pay
The price shown on a product is the final price including all taxes. Many products show "Free delivery anywhere in India": the seller has included delivery in the price. Any delivery charge, cash-on-delivery or small-order fee that applies is shown before you pay, item by item, at checkout — never added afterwards. Valenti Mart — Online Shopping for Fashion, Electronics & More does not use hidden charges, pre-ticked boxes or false urgency (Guidelines for Prevention and Regulation of Dark Patterns, 2023). A product is never sold above the MRP printed on it.
4. Orders & payment
- Your order is an offer to buy; it is accepted when the seller confirms or ships it.
- Payments are processed by RBI-authorised payment aggregators; Valenti Mart — Online Shopping for Fashion, Electronics & More does not store your full card number.
- If an item cannot be supplied, you get a full refund to your original payment method or wallet.
5. Delivery, returns, refunds
See the Shipping & Delivery Policy and the Returns, Refunds & Cancellation Policy.
6. Reviews & content
Reviews must be honest and about your own experience. We may remove content that is unlawful, abusive, misleading or infringes someone's rights, as an intermediary under the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
7. How products are ranked
Search and listing order depends on relevance to your search, price, delivery speed to your PIN code, seller rating and stock. Products marked "Sponsored" are paid placements and are always labelled.
8. Liability
Nothing in these terms limits your rights under the Consumer Protection Act, 2019. Otherwise, Valenti Mart — Online Shopping for Fashion, Electronics & More's liability for any order is limited to the amount you paid for it.
9. Law & disputes
These terms are governed by the laws of India. Please first contact our Grievance Officer; you may also approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the Consumer Commission. Courts at Kolkata, West Bengal have jurisdiction, without affecting your right to file a consumer complaint where you live.